Refund policy
Returns & Exchanges
At Couch View, every item is made to order just for you. Because of this, we don't accept returns for change-of-mind purchases.
Our exchange policy is designed to help with sizing issues—not to swap products for different designs or colors after purchase.
Size Exchanges
If your item doesn't fit, we're happy to offer one size exchange per order within 30 days of delivery.
To qualify:
- The exchange must be for the same design and color in a different size.
- Customers are responsible for the shipping cost of the replacement item.
- Only one exchange is permitted per order.
There's no need to return your original item. Feel free to keep it, gift it to a friend, or donate it.
Defective or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery with your order number and photos of the issue.
If the issue is confirmed, we'll send you a replacement at no additional cost. There's no need to return the original item.
Exchanges are not available for:
- A different design or graphic.
- A different color.
- Change-of-mind purchases.
- Items that have been worn, washed, or altered.
- More than one exchange per order.
Refunds
As all Couch View products are made to order, we generally do not offer refunds for:
- Ordering the wrong size.
- Wanting a different design or color.
- Change-of-mind purchases.
Refunds may be issued if:
- An item cannot be fulfilled.
- A replacement cannot be provided for a confirmed manufacturing defect.
- We determine that a refund is the most appropriate resolution.
Order Changes
Need to change your order? Contact us as soon as possible!
We'll do our best to accommodate changes before production begins, but once an order enters production, we can't guarantee changes or cancellations.
Contact Us
Email us at couchviewcc@gmail.com and we’ll take care of you as quickly as possible.
Thank you for the support of our small brand!